AI-First B2B Support

Slack-first support, measured honestly. Support is a product surface, not a cost center. Run the inbox → channels → workflows → AI agent arc, and measure deflection with numbers you can defend.

2
Playbooks: 3
Tracks: Yes
Certification

What you'll walk away with

Working systems, in your workspace

Slack support that keeps first response under five minutes
A help center AI agents can answer from
A deflection number with a methodology behind it

The sequence

Playbooks in order

Work through these in order. Each chains lessons across tracks; live lessons are clickable today, the rest unlock as they're recorded.

Tracks on this path

Where the lessons live

Support is a product surface

Support Suite

Slack-first support ops, honest AI-agent measurement, and the inbox → channels → workflows → AI arc. Not a cost center.

8 lessons

Docs with three audiences

Help Center

Your help center now serves customers, Google, and AI agents. Write articles agents can answer from, and measure deflection honestly.

7 lessons

Automate the busywork

Workflows & Automation

The canvas builder, close-the-loop automations, escalations, and SLA recipes that run your product ops while you sleep.

4 lessons

AI-First B2B Support certification — coming soon

Free, quiz-gated, and LinkedIn-shareable, with annual renewal. It opens once this path's lessons are fully recorded.

When you're evaluating tools

Resources for support / cx leads

Intercom exit calculator

Per-resolution pricing plus acquisition uncertainty, priced out.

Read it

Support tools for B2B startups

The Slack-first buyer's guide.

Coming soon