Userorbit vs Userpilot
at a glance
Userorbit replaces Userpilot, Pendo, and Appcues - handling announcements, feedback, roadmaps, and user guidance in one powerful tool. Simple works better.
 Pro | ||
|---|---|---|
Core Function/Purpose Primary focus of the tool ↗ | Product engagement platform with roadmap, changelog, feedback, and in-app guidance | Product growth platform for personalized in-app experiences |
Product Analytics Capabilities for analyzing user behavior ↗ | Engagement analytics on tours, roadmap interactions | Feature usage, funnels, some event tracking |
In-App Guidance Features for creating in-app walkthroughs ↗ | Tooltips, walkthroughs | Modals, tooltips, checklists |
User Onboarding Tools to facilitate user onboarding ↗ | In-app guides, checklists | Checklists, flows |
User Feedback Methods for collecting user feedback ↗ | Feedback widget, surveys | NPS, micro-surveys, feedback forms |
Survey Capabilities Types of surveys supported ↗ | Generic surveys | NPS, CSAT, micro-surveys |
Roadmap Functionality Features for managing product roadmaps ↗ | Public roadmap board built-in | No native roadmap module |
Changelog/Announcements Tools for communicating product updates ↗ | In-app changelog widget + public update pages | In-app announcements only |
Personalization Options for personalizing user experiences ↗ | ||
Segmentation Capabilities for segmenting users ↗ | ||
Integrations Integrations with other tools ↗ | ||
Automation Features for automating tasks ↗ | No | Yes |
Mobile Support Support for mobile applications ↗ | React Native - Limited | Limited |
Pricing Model How the tool is priced ↗ | More cost-effective | Mid-tier |
Target User/Customer Ideal customer profile ↗ | Small and mid-size SaaS teams | SaaS companies, digital products |
Ease of Use/Setup How easy it is to use and set up ↗ | Easy | Easy |
Scalability Ability to handle growth ↗ | Good | Good |
Multi-Channel Comm. Communication across channels ↗ | Limited (in-app, email via newsletter) | Yes (in-app, email, push notifications) |
Session Replay Recording and replaying user sessions ↗ | No | Yes |
Customer Support Available support resources ↗ | Responsive | Good |