Playbook PB08 · For support & CX

Slack-first support ops

Run B2B support where your customers already are: Slack channels, keyboard-first triage, and automations behind them.

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Lessons chained
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Recorded
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This playbook chains the lessons below into one working system in your own workspace. It publishes in full once every lesson in the chain is recorded; the live ones are ready now.

  1. 1Support in Slack: the full setupSP01 · Support SuiteComing soon
  2. 2Keyboard-first triage: statuses, SLAs, saved viewsSP04 · Support SuiteComing soon
  3. 3Automate the support busywork: five recipesWF01 · Workflows & AutomationComing soon