[The story]
Introduction
A customer shares a problem. An agent gathers the context. A team decides what to build, reviews the work and learns from what happens next.
Agents can carry work across tools and teams, but useful work starts with understanding the product and the people who use it.
People set the direction. Agents help move it forward.
Customer understanding should travel with every decision, every change and every response.
We imagine people and agents working across the product lifecycle, with shared context and human judgment at the moments that matter.
Feedback, product decisions, code and support conversations each hold part of the picture.
Without that context, an agent can complete a task and still miss the reason it matters. Teams spend time piecing the story back together.
We’re building toward a system where agents can use customer and product context to help teams listen, build, communicate and learn.
People define the intent, make decisions and review work before it reaches customers.
The opportunity
When people and agents share context, every piece of work can build on what came before.
Better products come from a continuous conversation with customers.
[The lifecycle]
We’re building toward a shared foundation for people and agents to work across the product lifecycle.
Customer signals inform the work. Product changes inform the guidance. Each cycle makes the next one more useful.
[The next phase]
[SIGNALS. CONTEXT. JUDGMENT.]
Customer conversations reveal the problems worth solving. Agents can bring those signals together so people can make informed decisions.
Use Userorbit’s MCP server to triage feedback and update roadmaps alongside your existing workflow.
[INTENT. ACTION. REVIEW.]
People set the direction. Ori uses the context behind a product change to prepare work for the team to review.
Ori can draft changelogs and help edits, and flag guidance that may need attention. Your team reviews the work before it reaches customers.
[EXPLAIN. GUIDE. SUPPORT.]
Shipping is only the beginning. Customers need clear guidance to discover what changed and find value in it.
Maintain help articles through Userorbit’s MCP server and review Ori’s proposed updates against what shipped.
[LISTEN. LEARN. REPEAT.]
Learn and improve is connected to the experience you deliver: the problem you solve, the first moment of value and the reason a customer comes back.
Bring surveys and feedback alongside your roadmap to keep customer learning close to product decisions.
