Subprocessors
Userorbit uses the following providers to deliver services that Process Customer Data on a Subscriber's behalf. The purpose of each provider is listed below.
For information about processing locations, see Our Privacy Policy. If You require hosting or processing in a specific region, contact support@userorbit.com. We review constrained hosting requirements case by case and agree the applicable scope before making a commitment.
| Provider | Purpose |
|---|---|
| Heroku | API hosting and PostgreSQL database |
| Amazon Web Services | Lightsail infrastructure for event streaming, analytics storage and Redis |
| Cloudflare | Workers, help-center delivery, replay uploads, object storage and images |
| Vercel | Admin application and customer portal hosting |
| Postmark | Transactional email delivery |
| OpenAI | AI responses, retrieval, content, voice-over and image generation |
| Sentry | Application error monitoring |
Billing and website services
Paddle provides billing and payment services as merchant of record. Its role for billing information is distinct from providers processing Customer Data on Our behalf. Our marketing website also uses Google Analytics, Microsoft Clarity, and optional support widgets according to Your cookie choices. See Our Privacy Policy.
Company tools
Tools used only for source-code delivery, internal compliance administration or company records are kept separate from this customer-service list. A company supplier is not included solely because Userorbit uses it internally.
For processing agreements and provider questions, visit Our DPA page or contact support@userorbit.com.