Feedback and roadmaps
Collect feature requests, organize customer feedback, and share what is planned. Give product decisions a clear connection to what customers need.
Explore feedback and roadmaps
A small team. A more connected customer experience.
Userorbit is a product experience platform that helps SaaS teams connect onboarding, education, support, and feedback. We build it to help lean teams make every customer feel looked after.
Why we exist
The customer story should stay connected.
Feedback in one tool. The roadmap in another. Onboarding in a third. We started Userorbit because the work around a product was fragmented, and so was the customer experience.
A customer request should inform a decision, become an update or guide, and reach the people who need it. We are building one place to carry that context from the first demo to the next release.
The people behind the product
Built close to our customers.
We are a small, founder-led team. The people shaping Userorbit also talk to customers and work through the details of what ships.
Mukesh Swamy
Co-founder, Userorbit
Mukesh builds Userorbit and shares what we learn about customer feedback, onboarding, and product growth. His approach is simple: stay close to the work, listen directly, and keep improving.
Connect with Mukesh on LinkedInWhat Userorbit does
One platform for the work that helps customers understand, use, and get more from your product.
Onboarding and adoption
Guide customers with product tours, checklists, and behavior-based adoption workflows. Help people find the next useful step inside your product.
Explore onboarding and adoptionAnnouncements and demos
Explain releases through announcements, interactive demos, and demo videos. Show customers what changed and how to use it.
Explore announcements and demosCustomer support and help
Manage customer conversations and publish help content in one platform. Make answers easier to find and keep support connected to the product experience.
Explore customer support and helpAnalytics and session replay
Track product usage and watch recorded sessions to investigate friction. Use those signals to decide where onboarding or the product needs attention.
Explore analytics and session replaySurveys
Ask customers about their experience through in-app surveys. Bring their answers into the same platform you use to guide and understand them.
Explore surveysWhat makes Userorbit different
Connected workflows and direct customer conversations shape how we build the product.
Stay close to the problem
The people shaping Userorbit also talk to customers and work through the rough edges. Context does not disappear into layers of handoffs.
Build the whole loop
Feedback is only useful when it changes what gets built, how it is explained, and whether customers adopt it. Userorbit keeps that loop in one system.
Choose useful over noisy
More features are not automatically a better product. We care about clear workflows, thoughtful defaults, and software teams can keep using every day.
Earn the next renewal
We want Userorbit to be valuable long after setup. That means listening carefully, improving continuously, and measuring our work by customer outcomes.
Who Userorbit is for
For software teams that want to stay close to customers as their product grows.
- SaaS founders bringing feedback, onboarding, and customer communication into one platform.
- Product managers connecting customer requests with roadmap decisions and adoption data.
- Growth and customer success teams helping new users get started and existing customers discover features.
- Support teams managing conversations and keeping self-service help close to the product.
How Userorbit works
Explore the setup guidesStart with a customer problem
Explore a demo or tell us what your team wants to improve, from collecting requests to guiding new users. Choose the workflow you want to start with.
Set up your workspace
Use our help guides to configure your workspace and install Userorbit in your web application for in-app experiences. Set up the content, audience, and tracking needed for your chosen workflow.
Launch, learn, and talk to us
Preview your setup before publishing, then review customer feedback and behavior as you improve it. Reach the team at support@userorbit.com or share a request on our public roadmap.
- Company name
- Userorbit
- Founder
- Mukesh Swamy
- Website
- userorbit.com
- Core offering
- A connected platform for customer feedback, product adoption, support, and analytics
- Pricing and plans
- View plans and pricing
- Communication
- support@userorbit.com
- Public roadmap
- See planned work and share feedback
What is Userorbit?
Userorbit is a product experience platform for SaaS teams. It brings feedback, roadmaps, onboarding, announcements, support, and analytics into one system.
Who is behind Userorbit?
Mukesh Swamy is a co-founder of Userorbit. We are a small, founder-led team building a more connected way for software teams to listen to and help their customers.
Do we need to use every part of Userorbit?
Start with the capabilities that solve your team's immediate problem, then add other workflows as you need them. Check the pricing page for which features and limits are included in each plan.
How can I contact the team?
Email support@userorbit.com for product questions, setup help, or partnership enquiries. You can also use our contact page or share product feedback on the public roadmap.
Talk to the people building Userorbit.
Tell us what your team is trying to solve. We would like to hear it.