Replay any session yourself, or ask an AI agent to review recordings and extract feedback, recurring friction, and the evidence behind every finding.
Start for free, no credit card required
AI replay agents
Give an agent a research question. It reviews the relevant sessions, extracts customer feedback and behavior patterns, and returns the moments worth your attention.
How it works
From question to improvement
Search by email or distinct ID and narrow the date range. Begin with the customer, support question, or behavior change you want to understand.
Use the timeline and click markers to scan a visit. Seek, skip, change playback speed, or enter fullscreen when a moment needs closer attention.
Ask an AI agent to extract feedback, recurring friction, and other useful signals across relevant recordings—then open the evidence behind every finding.
Clarify the product screen, revise a tour or checklist, or add the help content the user needed. Then use analytics and customer signals to validate the change.
Platform
Use analytics to find the signal, replay and agents to understand it, and Userorbit’s onboarding, help, and feedback tools to improve and validate the experience.
Find the funnel, adoption, or retention change that deserves a closer look.
Watch the individual experience behind the quantitative signal.
Review recordings at scale and extract feedback, recurring friction, and supporting evidence.
Revise the tour, checklist, tooltip, screen, or article that supports the step.
Keep listening after the change and validate whether the experience improved.
Better together
Move from observed friction to the product, onboarding, support, or feedback work it informs—without adding another disconnected tool.
Review the relevant visit before asking a customer to recreate the problem or send another screenshot.
Explore customer supportUse product analytics to locate a behavior change, then inspect the sessions that help explain it.
Explore product analyticsSee where guidance stops making sense and refine the tour, checklist, or explanation that supports the step.
Explore product toursUse surveys and feedback to understand whether the improvement solved the problem customers actually had.
Explore surveysAvailable on Scale and Enterprise
Scale includes 90-day retention. Enterprise offers custom retention options.
Yes. Userorbit records web sessions so product teams can watch navigation, clicks, and page changes alongside product analytics. Search by user identity and date, then use the replay timeline to inspect what happened.
Session replay is included on Scale and Enterprise. Scale includes 90-day replay retention; Enterprise has a 90-day default with custom retention options. Recording must be enabled for your workspace.
Workspace owners can choose a privacy mode, mask form values, and add CSS selectors for elements that should always be masked or excluded. Review these settings before enabling recording for a production workspace.
Yes. Use funnels or adoption reports to find a drop-off, then watch relevant sessions. Turn the finding into a clearer screen, tour, checklist, or help article.
Yes. Give an agent a research question and it can review relevant recordings, extract feedback and recurring themes, and surface the evidence behind each finding. Your team reviews the findings and decides what to act on.
New session recording and importing historical recordings are separate capabilities. Preserve access to historical recordings in the previous system unless an import method has been confirmed.
Watch sessions yourself or let AI agents extract feedback and friction across recordings—then improve the experience in the same workspace.