NPS and CSAT Follow-Up template
Route promoters, passives, and detractors into different product workflows instead of letting survey responses sit in a dashboard.
Ask
Route
Respond
Learn
Template blueprint
What this template contains
Audience
CX and product teams connecting sentiment to action
Entry trigger
Survey response submitted or score crosses threshold
Primary metric
Response-to-action rate
Launch status
A deeper pattern for teams improving an existing workflow.
Included assets
The parts you can build
NPS survey
CSAT survey
Promoter ask
Detractor triage
Internal alert
Starter copy
Copy and launch steps
Thanks for the honest score. What is the one change that would make this feature easier to recommend?
Pick the matching audience or account segment.
Install the assets and copy into the right Userorbit surfaces.
Publish the experience, then review the metric and follow-up queue.