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Userorbit offers a variety of survey question types to help you collect diverse and valuable feedback from your users. This reference outlines each question type, how it appears to the user, when best to utilize it, and its available configuration options.

Properties

• Rating Scale — Number Scale — Allows users to rate an item or experience on a numerical scale.
  • What it looks like: A series of selectable numbers (e.g., 1 2 3 4 5) or stars.
  • When to use: Measuring satisfaction, effort, or agreement across a spectrum. Ideal for quick quantitative feedback.
  • Configuration Options:
    • Scale: Choose between 1-5 or 1-10.
    • Required: Determine if the question is mandatory for survey submission.
• NPS (Net Promoter Score) — Number Scale — Measures customer loyalty and predicts business growth by asking how likely users are to recommend your product.
  • What it looks like: A numerical scale from 0 to 10, typically labeled "Not at all likely" (0) to "Extremely likely" (10).
  • When to use: Assessing overall customer loyalty and identifying promoters, passives, and detractors.
  • Configuration Options:
    • Required: Determine if the question is mandatory for survey submission.
• Text Input — Short Answer Text — Collects brief, open-ended textual responses.
  • What it looks like: A single-line text input field.
  • When to use: Gathering concise information such as names, email addresses, single keywords, or very short comments.
  • Configuration Options:
    • Required: Determine if the question is mandatory for survey submission.
    • Placeholder Text: Provide example text or instructions within the input field.
    • Character Limit: Set a maximum number of characters allowed.
• Long Text — Paragraph Text — Gathers detailed, open-ended textual feedback.
  • What it looks like: A multi-line text area allowing for longer responses.
  • When to use: Collecting comprehensive feedback, explanations, suggestions, or detailed comments where users need more space to elaborate.
  • Configuration Options:
    • Required: Determine if the question is mandatory for survey submission.
    • Placeholder Text: Provide example text or instructions within the text area.
    • Character Limit: Set a maximum number of characters allowed.
• Single Choice — Radio Buttons — Presents a list of options from which the user can select only one.
  • What it looks like: A list of predefined options, each accompanied by a radio button.
  • When to use: When you need users to pick one definitive answer from a set of mutually exclusive choices.
  • Configuration Options:
    • Required: Determine if the question is mandatory for survey submission.
    • Options: Define the list of choices for the user.
• Multiple Choice — Checkboxes — Allows users to select one or more options from a predefined list.
  • What it looks like: A list of predefined options, each accompanied by a checkbox.
  • When to use: When users might have multiple preferences, attributes, or selections from a given list.
  • Configuration Options:
    • Required: Determine if the question is mandatory for survey submission.
    • Options: Define the list of choices for the user.
• Emoji/Smiley Scale — Emoji/Smiley Selection — Collects intuitive feedback on sentiment or satisfaction using visual icons.
  • What it looks like: A series of emojis (e.g., sad, neutral, happy) or smiley faces for users to click on.
  • When to use: For quick, visually engaging feedback on emotional responses, satisfaction levels, or ease of use.
  • Configuration Options:
    • Required: Determine if the question is mandatory for survey submission.
    • Number of Emojis: Typically 3 or 5 emojis representing a range of sentiment.

Examples

Each question type is rendered intuitively to ensure a seamless user experience. For instance, a Rating Scale (1-5) would display as: 1 2 3 4 5. An NPS question would show a range from 0 to 10. Text Input provides a compact field, while Long Text offers an expanded area for detailed thoughts. Both Single Choice and Multiple Choice present clear lists of options with their respective selection mechanisms (radio buttons for single, checkboxes for multiple). The Emoji/Smiley Scale presents a visual spectrum of emotions for selection.

Notes

• All question types can be configured as 'Required' to ensure respondents provide an answer before submitting the survey.
• Placeholder text and character limits are particularly useful for text-based questions to guide user input and manage data length.