Choose survey question types and configure answer options and rating styles.
Userorbit surveys have six question types. Choose a type for each step in the survey's Questions editor.
| Question type | Use it for |
|---|---|
| Message | An introduction, explanation or closing message. |
| Text Input | A written response in the user's own words. |
| Multi choice - Single Option | One answer from a list. |
| Multi choice - Multiple Option | More than one answer from a list. |
| Rating | A score displayed as numbers, emoji or stars. |
| Buttons | A choice presented as buttons. |
Configure a question
Survey editor showing the Question Type menu in the Atlas demo workspace.
- Open the survey and select a question.
- Choose Question Type.
- Enter the question and configure the fields for that type.
- For choice questions, enter the answer options. For Rating, choose the display style and scale.
- Set whether an answer is required, where that option is available.
Rating scales offer 3, 4, 5, 7 or 10 as the configured range. Preview the question to check its endpoints and labels.
NPS, CSAT and CES are survey templates or survey methods, rather than separate question types. Choosing an NPS template does not mean the results page calculates an NPS score automatically.
Check before publishing
Preview every question, including required answers and the final message. Keep answer choices distinct. Use a text question when a fixed list would exclude useful answers.