This guide provides detailed, step-by-step instructions on how to configure DNS CNAME records for custom domains across popular DNS providers like Cloudflare, Namecheap, GoDaddy, and AWS Route 53, including verification methods and common troubleshooting tips.
Configure DNS only after you have chosen and saved the public hostname in Userorbit.
Plan note Custom domains are included with Growth, Scale, and Enterprise. Help Center itself requires Scale or Enterprise, an active trial, or a workspace access override.
Help Center hostname
- Go to Settings → Help Center and save the public URL.
- At your DNS provider, create a CNAME for the chosen subdomain.
- Point it to
portal.userorbit.help. - Wait for DNS propagation.
- Return to Userorbit and run verification.
Base-path URL
For a URL with a path, keep DNS pointed at your main site and configure a reverse proxy or rewrite for that path and all child paths. DNS records cannot route/help by themselves.Verify DNS
Use your DNS provider ordig to confirm the CNAME result. Then check the verification badge in Userorbit.Avoid common errors
Do not use an example target such ascustom.userorbit.com. Do not add an A record unless Userorbit support explicitly provides an IP. If a CDN proxies the record, temporarily use DNS-only mode while diagnosing validation.