A checklist groups tasks that help a user complete a workflow. Tasks can display content, run JavaScript, open a page or start a tour.
A checklist groups tasks that help a user complete a workflow. Tasks can display content, run JavaScript, open a page or start a tour.
What a completed task means
The action and completion configuration determine how a task is marked complete. The default completion option depends on the selected task action. For Execute JS, it is labeled Script Executed Successfully. Choose Match Actions to use event conditions.
A completed task does not always mean a business outcome succeeded. Navigation may be marked before the new page finishes loading; a script may start a separate request; a skipped task is also marked complete.
Test each task using a demo user before relying on completion data.
Read the results
Checklist analytics shows starts, completed checklists and per-task completion. The displayed overall completion rate is the average of the task completion percentages, rather than the percentage of users who completed every task.
The analytics view does not provide average completion duration. Use the available counts to identify tasks worth investigating, then review the task and its completion conditions.