Use article helpfulness feedback to find documentation that needs clarification or expansion.
Plan required Help Center is available on Scale and Enterprise, during an active trial, or when Help Center access is enabled for the workspace.

Collect feedback

Published articles can record helpful or not-helpful votes from readers. Keep the prompt visible in the public article experience.

Review signals

Use the Help Center reporting or article feedback view available in your workspace. Compare vote counts with search and support questions; a small sample is directional, not conclusive.

Act

Read the article as the customer task, reproduce the steps, correct stale UI or plan details, and add missing troubleshooting. Publish the revision.

Verify

Monitor subsequent feedback and support volume. Do not delete negative feedback simply to improve the displayed ratio.

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