We're Ending the Free Plan
We're removing Userorbit's free forever plan. Starting October 15, 2025, we'll offer a 14-day free trial instead. No credit card required.
This wasn't an easy decision. When we launched with a free plan, we wanted to make powerful onboarding tools accessible to everyone. That was the theory. The reality turned out different.
What We Learned
Here's what actually happened: only 2-4% of free users ever converted to paid plans. Meanwhile, the overwhelming majority of our support requests came from people who weren't paying.
You might think that's just how it works. But it means something important: we were spending most of our time helping people who were never going to use Userorbit seriously, instead of building features for teams that depend on us every day.
Free plans attract tire-kickers. There's nothing wrong with exploring tools, but when most of your users are exploring rather than implementing, you get the wrong feedback. You build features for people who will never really use them.
Why Trials Work Better
A time limit changes everything. When people know they have 14 days, they actually try the product. They test it with real users. They see if it solves their problem.
With a free forever plan, there's no urgency. Users sign up, poke around, then forget about it. We've seen this hundreds of times. They're not evaluating Userorbit. They're just accumulating accounts.
The data backs this up. Trials convert at roughly twice the rate of feature-limited free plans. Why? Because trials give you the full product. You can see what it actually does, not some limited version.
Two weeks is enough time to implement Userorbit and see results. Industry experience shows 14 days is optimal for SaaS evaluation. Shorter, and you can't properly test it. Longer, and the urgency disappears.
The Bigger Picture
Something shifted in SaaS over the past few years. The old playbook-grow at all costs, give everything away free, worry about revenue later-stopped working. Many companies have eliminated freemium plans over the last year.
Companies like Docusign, Datadog, Shopify, Zendesk, and Intercom all use trials. They figured out what we're figuring out now: free forever plans create a mismatch between what users want and what the company needs to survive.
We're not a venture-backed company trying to hit some arbitrary growth target. We're building a sustainable business that can keep improving Userorbit for years. That means focusing our limited resources on customers who are actually using the product.
What You Get
Our trial gives you everything. Not a demo version. Not "basic features only." Everything Userorbit can do.
No credit card required means exactly that. You don't have to worry about being charged. You don't have to remember to cancel. You just try it.
If Userorbit solves your onboarding problems, you'll know in 14 days. If it doesn't, you haven't paid anything.
For Current Free Users
If you're already on the free plan, nothing changes. Your account stays exactly as it is. We're grandfathering in everyone who's already using Userorbit for free.
This change only affects new signups starting October 15, 2025. If you're reading this and already have a free account, you're fine.
If Price Is the Issue
We get it. Not everyone has budget. If you need Userorbit but can't afford standard pricing, let's talk. We can figure something out.
If you're an early-stage startup, you might qualify for up to $10,000 in credits under the Userorbit Startup Program. Reach out and we'll see if it's a fit.
Try It
Start your free trial. See what the full version of Userorbit can do. No credit card. No risk.
