Userorbit vs Gainsight PX
at a glance
Userorbit replaces Userpilot, Pendo, and Appcues - handling announcements, feedback, roadmaps, and user guidance in one powerful tool. Simple works better.
 Pro | ||
|---|---|---|
Core Function/Purpose Primary focus of the tool ↗ | Product engagement platform with roadmap, changelog, feedback, and in-app guidance | Product experience for customer success (adoption, retention) |
Product Analytics Capabilities for analyzing user behavior ↗ | Engagement analytics on tours, roadmap interactions | Detailed product usage analytics |
In-App Guidance Features for creating in-app walkthroughs ↗ | Tooltips, walkthroughs | In-app guides, walkthroughs, messages |
User Onboarding Tools to facilitate user onboarding ↗ | In-app guides, checklists | In-app guides |
User Feedback Methods for collecting user feedback ↗ | Feedback widget, surveys | Surveys, in-app prompts |
Survey Capabilities Types of surveys supported ↗ | Generic surveys | Yes |
Roadmap Functionality Features for managing product roadmaps ↗ | Public roadmap board built-in | No roadmap functionality |
Changelog/Announcements Tools for communicating product updates ↗ | In-app changelog widget + public update pages | In-app messages |
Personalization Options for personalizing user experiences ↗ | ||
Segmentation Capabilities for segmenting users ↗ | ||
Integrations Integrations with other tools ↗ | Yes | Yes (Gainsight products) |
Automation Features for automating tasks ↗ | No | Yes |
Mobile Support Support for mobile applications ↗ | React Native - Limited | Limited |
Pricing Model How the tool is priced ↗ | More accessible | Enterprise-focused |
Target User/Customer Ideal customer profile ↗ | Small and mid-size SaaS teams | Mid-to-large sized enterprises |
Ease of Use/Setup How easy it is to use and set up ↗ | Easy | Complex |
Scalability Ability to handle growth ↗ | Good | High |
Multi-Channel Comm. Communication across channels ↗ | Limited (in-app, email via newsletter) | In-app |
Session Replay Recording and replaying user sessions ↗ | No | No |
Customer Support Available support resources ↗ | Responsive | Enterprise-level |