Userorbit vs Delighted
at a glance
Userorbit replaces Userpilot, Pendo, and Appcues - handling announcements, feedback, roadmaps, and user guidance in one powerful tool. Simple works better.
 Pro | ||
|---|---|---|
Core Function/Purpose Primary focus of the tool ↗ | Engagement & feedback platform | Customer feedback & surveys |
Product Analytics Analyze user behavior ↗ | ||
In-App Guidance Create in-app walkthroughs ↗ | ||
User Onboarding Facilitate user onboarding ↗ | ||
User Feedback Collect user feedback ↗ | ||
Survey Capabilities Types of surveys supported ↗ | Custom surveys | NPS, CSAT, others |
Roadmap Functionality Product roadmap tools ↗ | ||
Changelog/Announcements Communicate updates ↗ | ||
Personalization Personalize user experiences ↗ | ||
Segmentation Segment users ↗ | ||
Integrations Connect with other tools ↗ | ||
Automation Automate tasks ↗ | ||
Mobile Support Mobile application support ↗ | Limited | Partial |
Pricing Model How it’s priced ↗ | SMB-friendly | Tiered, enterprise |
Target User/Customer Ideal user ↗ | SaaS teams, SMBs | All sizes |
Ease of Use/Setup Easy to use and set up ↗ | ||
Scalability Handles growth ↗ | Good | High |
Multi-Channel Comm. Multiple communication channels ↗ | In-app, email | Web, email, SMS |
Session Replay User session recording ↗ | ||
Customer Support Support resources ↗ | Responsive | Standard/enterprise |