Overview
Userorbit vs Delighted
Delighted is an NPS and customer feedback survey platform. Userorbit prioritizes speed-to-value for PLG teams by bundling tours, announcements, feedback, and roadmap without heavy setup.
Choose Userorbit
When to choose Userorbit
Choose Userorbit if you want a complete user engagement platform that combines onboarding, feedback collection, and product communication.
Choose Delighted
When to choose Delighted
Delighted fits if you need a dedicated NPS and CSAT survey solution with advanced analytics and multi-channel delivery. If your goal is faster experiments and shipping in-app experiences, Userorbit is leaner.
Why teams choose Userorbit over Delighted
Comparing Delighted? Userorbit brings surveys together with announcements, feedback, roadmaps, and surveys in one platform - fewer tools, faster shipping, and simpler workflows.
 Pro | ||
|---|---|---|
Core Function/Purpose Primary focus of the tool ↗ | Engagement & feedback platform | Customer feedback & surveys |
Product Analytics Analyze user behavior ↗ | ||
In-App Guidance Create in-app walkthroughs ↗ | ||
User Onboarding Facilitate user onboarding ↗ | ||
User Feedback Collect user feedback ↗ | ||
Survey Capabilities Types of surveys supported ↗ | Custom surveys | NPS, CSAT, others |
Roadmap Functionality Product roadmap tools ↗ | ||
Changelog/Announcements Communicate updates ↗ | ||
Personalization Personalize user experiences ↗ | ||
Segmentation Segment users ↗ | ||
Integrations Connect with other tools ↗ | ||
Automation Automate tasks ↗ | ||
Mobile Support Mobile application support ↗ | Limited | Partial |
Pricing Model How it’s priced ↗ | SMB-friendly | Tiered, enterprise |
Target User/Customer Ideal user ↗ | SaaS teams, SMBs | All sizes |
Ease of Use/Setup Easy to use and set up ↗ | ||
Scalability Handles growth ↗ | Good | High |
Multi-Channel Comm. Multiple communication channels ↗ | In-app, email | Web, email, SMS |
Session Replay User session recording ↗ | ||
Customer Support Support resources ↗ | Responsive | Standard/enterprise |