The Userorbit Admin Panel offers a suite of customizable widget modules designed to enhance user engagement and provide in-app support directly within your application. These modules can be independently enabled or disabled to perfectly match your product's specific needs and user experience goals.
Announcements Feed Module
- What it shows to end users: The Announcements Feed module displays a dynamic stream of your latest product updates, news, changelogs, and important messages directly within your application. Users can quickly see what's new without leaving their current context.
- Content Source: Content for this module is seamlessly pulled from the 'Announcements' section managed within your Userorbit Admin Panel. Any announcement published there becomes available in the feed.
- Configuration Options:
- Display order and filtering by tags or categories.
- Visibility rules to target specific user segments or roles.
- Notification badge settings to alert users to new or unread announcements.
- Customization of the feed's appearance to match your brand.
- Use Cases:
- Announcing new features or product improvements.
- Communicating scheduled maintenance or service disruptions.
- Sharing company news, events, or blog posts.
- Driving user engagement with timely and relevant updates.
Help Center / Knowledge Base Module
- What it shows to end users: This module provides an integrated self-service support portal, allowing users to find answers to their questions through articles, FAQs, and how-to guides without leaving your application.
- Content Source: Articles and help content are managed and published within the 'Help Center' section of your Userorbit Admin Panel.
- Configuration Options:
- Robust search functionality for quick access to relevant articles.
- Organization of articles into categories, collections, or tags.
- Display of related articles based on user's current context or viewed content.
- Integration with contact support options (e.g., link to a support form or chat).
- Customization of the help center's branding and layout.
- Use Cases:
- Providing instant answers to common user queries, reducing support tickets.
- Onboarding new users with guided tutorials and setup articles.
- Offering in-app guidance for complex features.
- Empowering users with self-service resources available 24/7.
Feedback Collection Module
- What it shows to end users: The Feedback Collection module offers a direct channel for users to submit their feedback, report bugs, or suggest new features, fostering a sense of ownership and community.
- Content Source: All user submissions are channeled directly to the 'Feedback' boards within your Userorbit Admin Panel for review and management.
- Configuration Options:
- Customizable feedback categories (e.g., Bug Report, Feature Request, General Feedback).
- Configurable submission form fields to gather specific information.
- Option for public or private feedback boards, allowing users to see, upvote, or comment on existing submissions.
- Integration with your product roadmap or project management tools.
- Branding and styling options for the feedback form.
- Use Cases:
- Gathering valuable user insights for product development and improvement.
- Prioritizing product roadmap items based on user demand.
- Identifying and addressing user pain points efficiently.
- Fostering a community where users feel heard and contribute to product evolution.
General Configuration
- Independent Module Control: Each widget module (Announcements Feed, Help Center, Feedback Collection) can be independently enabled or disabled from the Userorbit Admin Panel. This allows administrators to activate only the modules relevant to their current product strategy without affecting others.
- Global Widget Settings: Beyond individual module settings, there are global widget configurations that apply across all active modules, such as overall widget appearance, trigger behavior, and user access permissions.