Support Suite availability depends on your workspace plan and enabled modules. Some teams may see the support inbox but need a plan upgrade or feature.
Support Suite is available when a workspace has one of the following:
Access is evaluated per workspace. If you belong to more than one workspace, use the selector at the top-left and confirm that you opened the workspace with the qualifying plan or trial.
A Growth plan does not provide Support Suite under the current entitlement rules. Some product copy incorrectly suggests Growth is sufficient; contact support if the UI and the Billing page disagree.
- A Scale plan.
- An Enterprise plan.
- An active trial.
- Support Suite access explicitly enabled for the workspace.
Access is evaluated per workspace. If you belong to more than one workspace, use the selector at the top-left and confirm that you opened the workspace with the qualifying plan or trial.
A Growth plan does not provide Support Suite under the current entitlement rules. Some product copy incorrectly suggests Growth is sufficient; contact support if the UI and the Billing page disagree.