Support Suite availability depends on your workspace plan and enabled modules. Some teams may see the support inbox but need a plan upgrade or feature.
Support Suite is available on the following workspace states:
Access is evaluated per workspace. If you belong to more than one workspace, use the workspace selector at the top-left and confirm that you opened the workspace with the qualifying plan or trial.
The Growth plan does not include Support Suite under the current entitlement rules. The general Slack integration or outbound email may be available separately; connecting either integration does not automatically enable Support Suite.
To compare the current plan rates and included features, see the Userorbit pricing page. For the workflow itself, see Support Suite overview.
Plan availability can change by workspace override or product rollout. Treat the Billing page and the workspace's enabled modules as the final access check.
- A paid Scale plan.
- A paid Enterprise plan.
- An eligible active 14-day trial.
- A workspace-specific Support Suite override enabled by Userorbit.
Access is evaluated per workspace. If you belong to more than one workspace, use the workspace selector at the top-left and confirm that you opened the workspace with the qualifying plan or trial.
The Growth plan does not include Support Suite under the current entitlement rules. The general Slack integration or outbound email may be available separately; connecting either integration does not automatically enable Support Suite.
What requires Support Suite access
Support Suite access gates:- The shared support inbox and customer support surfaces
- Inbound support email
- Connected Slack support channels
- Support workflows
- Support labels, tiers, tasks, internal discussions, and channel-aware replies
To compare the current plan rates and included features, see the Userorbit pricing page. For the workflow itself, see Support Suite overview.
Check access
- Select the workspace name at the top of the Userorbit sidebar.
- Open Settings → Billing and confirm the workspace plan or active trial.
- If the workspace has a special entitlement and the inbox is still gated, contact Userorbit support with the workspace name.
Plan availability can change by workspace override or product rollout. Treat the Billing page and the workspace's enabled modules as the final access check.