Support Suite gives teams a shared inbox for customer conversations across in-app support, email, and Slack. It combines threads, messages, saved views.
Support Suite brings widget, Help Center, portal, email, Slack, API, and admin-created customer conversations into one workspace.
Navigate Support
Use Support to open My threads, Tasks, All threads, Not assigned, Views, Companies, Labels, Tiers, and Channels.
Work with a thread
- Open a queue and select a thread.
- Review the customer, company, source channel, timeline, linked work, and internal discussions.
- Assign an owner, set priority, apply labels, and choose the current status.
- Reply through the originating channel or add an internal note.
Thread statuses
- Needs first response
- Needs next response
- Waiting for customer
- Investigating
- Close the loop
- Paused for later
- Done
- Ignored
Next steps
Connect channels, configure notifications, create labels and tiers, then add workflows for routing and follow-up.