Support Suite gives teams a shared inbox for customer conversations across in-app support, email, and Slack. It combines threads, messages, saved views.
Plan access: Support Suite requires Scale or Enterprise, an active trial, or access explicitly enabled for your workspace.
Support Suite brings customer conversations, team collaboration, tasks, SLAs, channels, and automation into Userorbit.
Core areas
- Inbox for customer threads and team queues.
- Channels for email, Slack, and widget conversations.
- Labels and saved views for classification and routing.
- Tiers and SLAs for response expectations.
- Tasks and internal discussions for follow-up work.
- Workflows for trigger-based automation.
Start with one channel, test the complete inbound and reply path, then add views and automation. Keep customer replies separate from internal discussions.