By default, announcement broadcast emails are sent from a Userorbit address. You can configure a custom sender domain so subscribers see emails from your own.
A custom sender domain helps announcement emails use a sender identity associated with your organization.
Return to Settings > Channels > Email and check verification again. Do not remove the records after verification; they are required for ongoing authentication.
Use only a domain that your organization controls.
Plan access: Sending email is available on Launch, Growth, Scale, and Enterprise plans, during an active trial, or when access has been enabled for your workspace.
Add the domain
- Go to Settings > Channels > Email.
- Find the sender-domain section.
- Enter the domain you want to use.
- Select the action to create or verify the domain.
- Copy the DNS records shown by Userorbit.
Add the DNS records
Sign in to your DNS provider and add every record exactly as shown. DNS changes can take time to propagate.Return to Settings > Channels > Email and check verification again. Do not remove the records after verification; they are required for ongoing authentication.
Troubleshooting
If verification does not complete:- Confirm the record name and value match exactly.
- Remove any duplicate or conflicting record.
- Check whether your DNS provider automatically appends the root domain.
- Wait for DNS propagation, then retry verification.
Use only a domain that your organization controls.