Configure how and when you receive notifications
Userorbit sends notifications to keep you informed about new feedback, team activity, and customer interactions. You can fine-tune these notifications so you receive what matters without being overwhelmed.
Accessing notification settings
Click your avatar in the bottom-left corner of the dashboard and select Notification Preferences. You can also reach this page through Settings → Notifications.
Email notifications
Email notifications are sent to the email address on your profile. You can toggle each notification type independently:
- New feedback received — get notified when a customer submits new feedback. Useful for teams that want to triage feedback quickly.
- Feedback status changes — receive an email when feedback items you are assigned to or watching change status.
- New comments — get notified when someone comments on a feedback item or announcement you are involved with.
- Team mentions — receive an email when a team member mentions you using @name in a comment.
- Weekly digest — a summary of workspace activity sent once per week. Good for staying informed without frequent individual emails.
In-app notifications
In-app notifications appear as a badge on the bell icon in the top-right corner of the dashboard. Configure which events trigger in-app alerts:
- All activity — see every event in your notification feed.
- Mentions and assignments only — limit notifications to items directly involving you.
- Custom — pick exactly which event types appear in your in-app feed.
Notification frequency
For email notifications, you can control how often emails are sent:
- Instant — receive an email for each event as it happens. Best for small teams or high-priority workflows.
- Batched (hourly) — events are grouped into a single email sent once per hour. Reduces inbox clutter while keeping you reasonably up to date.
- Daily summary — all events are compiled into one email sent at your preferred time each day.
Sound settings
In-app notifications can optionally play a sound when they arrive. Toggle Notification Sound on or off in the notification preferences panel. This setting only affects the browser tab where Userorbit is open.
Per-item notification controls
Beyond global settings, you can control notifications on individual items:
- Watch — click the watch icon on any feedback item or announcement to receive all updates about it, regardless of your global settings.
- Mute — mute a specific item to stop receiving notifications about it, even if your global settings would normally include it.
Tips for managing notification volume
- Start with the Batched email frequency and adjust if you need faster alerts for specific events.
- Use Mentions and assignments only for in-app notifications if your workspace has high activity volume.
- Watch items you care about individually rather than enabling broad notification categories.
- Review your notification preferences periodically as your role and responsibilities change.