Organize content with labels
Labels in Userorbit help you categorize and filter feedback items and announcements. A well-organized labeling system makes it easy to spot patterns in customer feedback, prioritize work, and keep your workspace tidy.
Creating labels
- Navigate to Settings → Labels in your dashboard.
- Click Create Label.
- Enter a label name. Choose descriptive, consistent names (e.g., "Bug", "Feature Request", "UX", "Performance", "Integration").
- Select a color for the label. Colors help you visually distinguish labels at a glance in lists and boards.
- Click Save.
The label is immediately available for use across your workspace.
Color coding best practices
Consistent color coding makes labels more useful. Here are some common approaches:
- By category type — use red tones for bugs, blue for feature requests, green for improvements, and yellow for questions.
- By priority — if you use labels for priority, use red for critical, orange for high, yellow for medium, and gray for low.
- By team — assign a color family to each team (engineering, design, support) so you can quickly see who a label relates to.
Whatever system you choose, document it for your team so everyone applies labels consistently.
Applying labels to content
You can apply labels to feedback items and announcements:
- From the detail view — open a feedback item or announcement and click the Labels field in the sidebar. Search or scroll to find the label you want, then click to apply it. You can apply multiple labels to a single item.
- From the list view — select one or more items using the checkboxes, then use the bulk actions toolbar to apply labels to all selected items at once.
- During creation — when creating a new feedback item or announcement, you can assign labels from the creation form.
Filtering by labels
Labels become powerful when you use them for filtering:
- On the feedback list page, click the Filter button and select one or more labels to show only matching items.
- Combine label filters with other filters (status, date, assignee) to create focused views.
- Save frequently used filter combinations as custom views for quick access.
Editing labels
To modify an existing label:
- Go to Settings → Labels.
- Click the label you want to edit.
- Change the name, color, or both.
- Click Save.
The update applies everywhere the label is used. Existing items retain the label with its new name and color.
Deleting labels
To remove a label you no longer need:
- Go to Settings → Labels.
- Click the three-dot menu next to the label.
- Select Delete.
- Confirm the deletion.
Deleting a label removes it from all items it was applied to. The items themselves are not deleted, they simply no longer have that label. This action cannot be undone.
Tips
- Start with a small set of labels (5-10) and expand only when you have a clear need. Too many labels leads to inconsistent usage.
- Review your labels periodically. If a label is rarely used, consider merging it with another or removing it.
- Use labels to complement statuses, not duplicate them. Statuses track workflow stage; labels track category or theme.