Frequently asked questions
Answers to the most common questions about managing your Userorbit account, workspace, and settings.
How do I transfer workspace ownership?
Only the current workspace Owner can transfer ownership. Navigate to Settings → Team, find the team member you want to transfer ownership to (they must already have an Admin role), click the three-dot menu next to their name, and select Transfer Ownership. Confirm the transfer when prompted. The previous Owner is automatically downgraded to an Admin role but retains full Admin permissions.
Can I have multiple workspaces?
Yes. You can create multiple workspaces under the same email address. Each workspace operates independently with its own team, settings, billing, and data. To create a new workspace, click your avatar in the bottom-left corner and select Create Workspace. You can switch between workspaces from the same menu. Each workspace requires its own subscription.
How do I delete my account?
To delete your personal account (not the workspace), go to Profile Settings → Danger Zone and click Delete Account. You will need to confirm by entering your password. If you are the Owner of any workspace, you must transfer ownership before deleting your account. Account deletion removes your profile, login credentials, and personal preferences. It does not delete workspaces you belong to — your past activity in those workspaces is preserved but attributed to a deleted user.
How do I delete a workspace?
Only the workspace Owner can delete a workspace. Go to Settings → General, scroll to the Danger Zone, and click Delete Workspace. You must type the workspace name to confirm. This permanently deletes all feedback, announcements, roadmap items, team data, and configuration. This action is irreversible. Consider exporting your data first.
Can I export my data?
Yes. Navigate to Settings → General → Data Export. You can export feedback items, announcements, and customer data in CSV or JSON format. Exports include all metadata such as statuses, labels, votes, and comments. Large exports are processed in the background and you receive an email with a download link when ready.
How do I change my workspace URL?
Go to Settings → General and update the Workspace URL field. The new URL must be unique across all Userorbit workspaces. Note that changing your URL immediately breaks any existing bookmarks or links to your old portal URL. Update any shared documentation or links after making this change.
What happens when I reach my plan seat limit?
When all seats on your plan are occupied, you cannot invite new team members until you either remove an existing member or upgrade to a plan with more seats. Pending invitations count toward your seat limit, so revoking unused invitations frees up seats without removing active members.
Can I change my email address?
Yes. Go to Profile Settings and update the Email field. A verification email is sent to your new address. Your old email remains active until you verify the new one. If you use SSO, your email may be managed by your identity provider and cannot be changed directly in Userorbit.
How do I recover a forgotten password?
On the login page, click Forgot Password. Enter the email address associated with your account. You will receive a password reset link via email. The link expires after 24 hours. If you do not receive the email, check your spam folder. If your organization uses SSO, use your SSO login instead — there is no separate Userorbit password to reset.
Can I customize email notification templates?
Currently, email notification templates are not customizable. Userorbit sends notifications using a standard template that includes your workspace name and branding colors. If you need custom email templates, contact our support team to discuss options.
How do I contact support?
You can reach the Userorbit support team through several channels:
- In-app chat — click the help icon in the bottom-right corner of the dashboard.
- Email — send a message to the support email listed in your dashboard footer.
- Help center — browse articles and guides at your portal help center URL.
Support is available during business hours, with critical issues monitored around the clock.