The Support inbox brings customer conversations into shared views.
Plan access: Support Suite requires Scale or Enterprise, an active trial, or access explicitly enabled for your workspace.
The Support inbox brings customer conversations into shared views.
- Open Support.
- Choose an inbox view or queue.
- Filter the list by the available status, assignee, label, tier, or saved-view controls.
- Open a thread.
- Reply, update its ownership or classification, and set the appropriate status.
- Use an internal note for context in the conversation, or Ask your team to start a separate Slack or email discussion. Review the destination and included conversation content before sending.
Resolve a thread only when the customer-facing work is complete. Saved views are useful for team queues and SLA follow-up.
For a repeatable queue, create a saved view with the status, priority, assignee, label, company, tier, or channel filters your team uses. Reopen the view to check that the expected conversations appear.