The Support inbox is built for daily triage. Views and filters help teammates focus, while labels, tiers, assignees, status, priority, and tasks keep each.
Plan access: Support Suite requires Scale or Enterprise, an active trial, or access explicitly enabled for your workspace.
The Support inbox brings customer conversations into shared views.
- Open Support.
- Choose an inbox view or queue.
- Filter the list by the available status, assignee, label, tier, or saved-view controls.
- Open a thread.
- Reply, update its ownership or classification, and set the appropriate status.
- Use internal discussion when teammates need to coordinate without messaging the customer.
Resolve a thread only when the customer-facing work is complete. Saved views are useful for team queues and SLA follow-up.