Confirm access, enable recording when required, and understand how long Userorbit keeps each replay.

Plan requirement: Session Replay requires Scale or Enterprise. It is also available during an active trial. A workspace-specific Session Replay override can make it available on another plan.

How recording starts

  • Active trial: Recording is enabled automatically. Trial replays have 30-day retention.
  • Scale or legacy Pro: Session Replay must be turned on. New replays have 30-day retention.
  • Enterprise: Session Replay must be turned on. Retention defaults to 30 days and may use a custom Enterprise retention period.

Launch and Growth do not include Session Replay unless Userorbit has enabled it specifically for the workspace.

Start using Session Replay

  1. Confirm that you are in the correct workspace. Plans and Session Replay settings are workspace-specific.
  2. Open Session Replay for the project you want to review.
  3. Open Settings → Session recording.
  4. If the workspace is on an active trial, no separate recording opt-in is required.
  5. If the workspace is on Scale, Enterprise, or legacy Pro, turn on Session Replay before expecting new recordings.
  6. Review the retention period that applies to the workspace.

Retention and existing replays

A recording receives its stored expiry when it begins. Later settings do not rewrite that stored value. Effective availability is also limited to 30 days from recording start or creation, so an older expiry does not guarantee a longer recording history.

Enterprise workspaces can use custom retention from 1 to 30 days. Scale and legacy Pro use 30-day retention, and active trials use 30-day retention.

Troubleshooting

Session Replay is unavailable

Check Settings → Billing for the selected workspace. The workspace needs an active trial, Scale, Enterprise, legacy Pro access, or a workspace-specific Session Replay override.

A paid workspace is not recording

Plan access does not start recording by itself. Open the Session Replay privacy settings and confirm that recording is turned on.

A replay has an older expiry date

A later setting does not rewrite the original stored expiry. The current retention ceiling still applies, so a legacy expiry later than 30 days does not extend availability.

Was this helpful?