AI conversations use published Help Center content to help customers find answers. Generated answers can still be incomplete or incorrect and should be monitored.
Plan required Help Center is available on Scale and Enterprise, during an active trial, or when Help Center access is enabled for the workspace.

How answers are produced

The AI searches available Help Center content and generates a response from relevant material. Clear headings, direct answers, current steps, and consistent terminology improve retrieval.

Review conversations

Open Help Center → AI Conversations to review the conversations and information available in your workspace. Use repeated unanswered or weak questions as documentation signals.

Reduce risk

Do not rely on AI for legal, security, billing, or destructive instructions without a maintained authoritative article and human escalation path. Avoid claiming the AI cannot hallucinate.

Improve coverage

Update or create the canonical article, publish it, then retest the customer question.

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