Troubleshoot missing demo captures, misplaced hotspots, and incorrect step order.
Plan access: Interactive Demos is available on Scale and Enterprise, during an active trial, and in free demo workspaces. A workspace can also have Interactive Demos access enabled separately.
A screen was not captured
Confirm the extension is signed in to the correct workspace, refresh the source page, and retry the individual step. Check browser permissions if capture still fails.
A hotspot is misplaced
Open the demo editor, select the affected step, reposition the hotspot, and preview at the intended viewing width. Responsive layout changes can move the visual target.
The flow advances incorrectly
Review step order and the hotspot action for each screen. Remove duplicate captures and retest from the first step.
Capture only from a demo environment containing non-customer data.