Most demo issues come from stale captures, blocked extension access, missing captured pages, or hotspots that were recorded against a UI state that later.
Plan access: Interactive Demos requires Scale or Enterprise, an active trial, or access explicitly enabled for your workspace.
A screen was not captured
Confirm the extension is signed in to the correct workspace, refresh the source page, and retry the individual step. Check browser permissions if capture still fails.A hotspot is misplaced
Open the demo editor, select the affected step, reposition the hotspot, and preview at the intended viewing width. Responsive layout changes can move the visual target.The flow advances incorrectly
Review step order and the hotspot action for each screen. Remove duplicate captures and retest from the first step.Capture only from a demo environment containing non-customer data.