This guide shows you how to effectively manage user feedback, organize it with tags and internal notes, link it to your product roadmap, and perform bulk actions within the Userorbit Admin Panel.
Before You Begin
- You must have access to the Userorbit Admin Panel.
- Ensure you have existing feedback items in your system.
- Familiarize yourself with the Feedback and Roadmap sections of the Admin Panel.
Steps
- Create and Apply Tags to Feedback Items — Navigate to the Feedback section, select a feedback item, and locate the "Tags" field. Type in a new tag name or select an existing one from the dropdown.
- Filter Feedback by Tags — On the main Feedback dashboard, use the filter options to select one or more tags. The list will dynamically update to show only feedback items associated with the selected tags.
- Add Internal (Private) Comments — Open a specific feedback item. Find the "Internal Notes" or "Comments" section and ensure the comment visibility is set to "Internal" or "Team Only" before submitting your note.
- Link Feedback to Roadmap Topics — Within a feedback item's details, look for a section like "Link to Roadmap" or "Related Roadmap Item." Search for and select the relevant roadmap topic to associate the feedback.
- Perform Bulk Actions — On the Feedback dashboard, select multiple feedback items using checkboxes. A bulk action menu will appear, allowing you to apply tags, change status, or link to a roadmap item for all selected feedback.
Verify It Worked
After applying tags, navigate back to the Feedback dashboard and use the tag filter to confirm your feedback items appear correctly. For internal notes, re-open the feedback item and ensure your comment is visible and marked as internal. For roadmap linking, check both the feedback item and the associated roadmap topic to confirm the connection. For bulk actions, verify that the chosen action (e.g., tag application, status change) has been applied to all selected items.