A survey collects answers from users in your product. Use it when you need a rating, a choice or a written explanation.
A survey collects answers from users in your product. Use it when you need a rating, a choice or a written explanation.
Build the questions
Start with a template or a blank survey. Templates include familiar survey formats such as NPS, CSAT and CES; they provide starting content.
The question types are Message, Text Input, Multi choice - Single Option, Multi choice - Multiple Option, Rating and Buttons. A template name is not a separate question type.
Decide who sees it
Configure the audience and choose a manual or event-based start. Surveys support Show once and Show every time. A display delay after a trigger is different from a recurring schedule.
Review answers
Analytics shows starts, completions, the question funnel and individual responses. It does not automatically calculate an NPS score.
Choose questions that lead to a decision you can make. Preview the survey and submit a demo response before publishing it.