Use a survey when you need users to answer a specific question in your product.
Use a survey when you need users to answer a specific question in your product.
A rating can summarize sentiment. A single-choice question can identify one preference. A multiple-choice question can capture several applicable answers. A text question lets users explain an answer.
Userorbit's question types are Message, Text Input, Multi choice - Single Option, Multi choice - Multiple Option, Rating and Buttons. Ranking is not an available question type.
Set the context
Ask at a point where the user has enough experience to answer. Use the survey's audience and manual or event-based start to define that context.
Preview the questions and submit a demo response before publishing. Do not promise that every eligible user will see the survey instantly; its trigger, frequency and delivery conditions still apply.
Review the answers
Use the response table alongside starts, completions and the question funnel. Participation counts measure survey use, rather than satisfaction by themselves.