Help Center

In this tutorial, you'll learn how to set up your help center (knowledge base) in Userorbit from scratch. By the end, you'll have a functional public help center with your first article published, and you'll know how to preview it and optionally set up a custom domain.

Prerequisites

• An active Userorbit Admin Panel account.

Step 1: Navigate to Help Center

First, log in to your Userorbit Admin Panel. On the left-hand sidebar, locate and click on the Help Center navigation link.

You should now see the main Help Center dashboard, where you can manage your articles and collections.

Step 2: Create your first collection (category)

Collections help organize your articles. We'll start by creating two common collections.

1. On the Help Center dashboard, click the New Collection button.
2. Enter "Getting Started" as the collection name and click Save.
3. Repeat the process to create another collection named "FAQs".

You should now see "Getting Started" and "FAQs" listed as collections in your Help Center dashboard.

Step 3: Write your first article

Now, let's create the first piece of content for your help center.

1. Click the New Article button.
2. Enter a title for your article, such as "Welcome to our Help Center!".
3. Add some introductory content in the article editor, for example: "This is your first article! We're excited to help you get started with Userorbit. Explore our guides and FAQs."
4. Select one of your newly created collections (e.g., "Getting Started") for this article.
5. Click Save Draft.

You should now see your new article listed with a "Draft" status.

Step 4: Publish the article

To make your article visible to your users, you need to publish it.

1. From the article list, find your draft article ("Welcome to our Help Center!").
2. Click on the article title to open it, then click the Publish button (or locate a quick publish option next to the article in the list).
3. Confirm the publishing action if prompted.

The article status should now change from "Draft" to "Published".

Step 5: Preview your help center public page

See how your help center looks to your users.

1. On the main Help Center dashboard, look for a button or link labeled View Live Site or Preview Public Page.
2. Click this button.

Your public help center page should open in a new tab or window, displaying your published article within the "Getting Started" collection.

Step 6: Optionally set up a custom domain

For a more branded experience, you can use your own domain.

1. Go to the Settings section within the Help Center.
2. Locate the Custom Domain option.
3. Enter your desired custom domain (e.g., help.yourcompany.com) and follow the provided instructions to update your DNS records with your domain registrar.

After your DNS changes propagate, your help center should be accessible via your custom domain.

What You've Learned

• How to navigate to the Help Center in Userorbit.
• How to create and organize articles with collections.
• The process of writing and publishing an article.
• How to preview your live help center.
• The steps to set up a custom domain for your help center.

Next, try creating more articles, adding images, and exploring the customization options for your help center's appearance.