Set up your customer portal

The customer portal is a public-facing page where your users can browse announcements, submit and vote on feedback, view your product roadmap, and search your help center — all without needing to be inside your app. This guide walks you through enabling and configuring your portal.

Enable the portal

Log in to your Userorbit workspace and select your project.
Go to Settings in the left sidebar.
Click Portal.
Toggle the Enable Portal switch to on.

Once enabled, your portal is live at a URL like yourworkspace.userorbit.com. You can share this link with users, embed it in your app's navigation, or link to it from your website's footer.

Configure portal sections

The portal can display several sections. Enable or disable each one depending on what you want to share publicly:

Announcements — A feed of your published product updates. Users can browse, read, and react to announcements.
Feedback — A board where users can submit feature requests, report bugs, and vote on existing submissions. This gives your community a voice in your product direction.
Roadmap — A visual representation of what you are working on, what is planned, and what has been completed. Sharing your roadmap publicly builds trust and reduces the number of "when will you build X?" questions.
Help Center — Your published articles organized by collection. Users can search and browse for answers to common questions.

To configure which sections appear, go to Settings > Portal and toggle each section on or off.

Customize branding

Make the portal feel like an extension of your product:

Logo — Upload your logo to display in the portal header. If you have already uploaded a logo in workspace settings, it will be used by default.
Colors — Set a primary color that matches your brand. This color is used for buttons, links, and accents throughout the portal.
Favicon — Upload a favicon so the portal tab looks right in the browser.
Custom domain — Instead of using the default yourworkspace.userorbit.com URL, you can connect a custom domain like updates.yourcompany.com. Go to Settings > Portal > Custom Domain and follow the DNS configuration instructions.

Configure feedback settings

If you enable the feedback section, consider these settings:

Require authentication — Decide whether users need to log in before submitting feedback or voting. Requiring authentication reduces spam and lets you follow up with submitters.
Categories — Set up categories like "Feature Request," "Bug Report," and "General" so feedback is organized from the start.
Statuses — Customize the status labels (e.g., "Under Review," "Planned," "In Progress," "Completed") that you use to update users on feedback progress.

Configure roadmap columns

The roadmap section uses a board layout with columns representing different stages. Common setups include:

Planned — Features you have committed to building.
In Progress — Features currently being developed.
Completed — Features that have shipped.

You can customize column names and add or remove columns in Settings > Roadmap.

Once configured, share your portal with users:

Add a link in your app's navigation (e.g., "What's New" or "Feedback").
Include it in your website footer.
Mention it in onboarding emails.
Link to it from the Userorbit widget using a custom link module.

Your customer portal is now ready — a single destination where users can stay informed, share ideas, and find help.

Help Center