Set up your customer portal

Configure the shared customer portal for public feedback, roadmap, and announcement experiences.

Plan note Custom domains are included with Growth, Scale, and Enterprise. Help Center itself requires Scale or Enterprise, an active trial, or a workspace access override.

Open settings

Go to Settings → Customer Portal.

Choose the domain

Set the workspace portal subdomain. If your plan includes custom domains, enter the branded portal domain and complete the DNS setup requested by Userorbit.

Configure access

Choose the page visibility, search-engine indexing, IP restrictions, and login behavior that fit your audience. Configure Portal SSO only when your application can issue the required signed login token.

Customize branding

Open the Branding tab to set the supported logo, color, and appearance fields. Save and preview the public portal.

Share the portal

Copy the public portal URL after verifying access in a signed-out browser. Feedback, roadmap, and announcement pages share this portal domain.