Userorbit uses an inbound support email channel so customer emails can become support threads. Postmark handles the inbound email processing behind the.
Plan access: Support Suite requires Scale or Enterprise, an active trial, or access explicitly enabled for your workspace.
Forwarding lets an existing support address create threads in Userorbit.
- Open Settings > Channels > Email.
- Copy the forwarding address shown for the support channel.
- In your email provider, forward the public support address to that destination.
- Complete any verification required by the provider.
- Send a test email from an external account.
- Confirm that it appears in the Support inbox.
Avoid forwarding loops. Do not configure Userorbit's destination to forward back to the original inbox.