Userorbit uses an inbound support email channel so customer emails can become support threads. Postmark handles the inbound email processing behind the.
Keep using your public support address while Userorbit manages the conversation in Support. Postmark is used internally; you do not need to create or connect a Postmark account.
Set up forwarding
- Go to Settings > Channels > Email.
- Add and verify the customer-facing sender if it is not configured.
- Under Support email, copy the generated inbound forwarding address.
- In your email provider, forward messages from the public support mailbox or alias to that address.
- Send a test email and confirm a new thread appears in Support.
- Reply from Userorbit and confirm the customer receives it.
Security
The generated inbound address is a routing endpoint. Do not publish it as the customer-facing support address.
Troubleshooting
- If no thread appears, confirm forwarding is active and has not rewritten away the original sender.
- If duplicates appear, remove overlapping forwarding rules.