Setup

How to Set Up Your Public Feedback Portal

This guide shows you how to set up and customize your public feedback portal to collect valuable user insights.

Before You Begin

  • Access to the Userorbit Admin Panel.
  • Admin-level permissions within Userorbit.
  • Feedback boards already created in Userorbit.

Steps

  1. Enable the Public Portal and Note the Default URL — Navigate to the "Feedback" section in your Userorbit Admin Panel. Go to "Settings" > "Public Portal" and toggle the "Enable Public Portal" switch to ON. Note the default URL provided; this is where your public portal will be accessible.
  2. Customize Appearance (Logo, Colors, Branding) — Within the "Public Portal" settings, locate the "Appearance" section. Upload your company logo, select your primary and secondary brand colors, and optionally add custom CSS code for advanced customization.
  3. Choose Which Boards Are Visible Publicly — Still in the "Public Portal" settings, find the "Visible Boards" section. Select the specific feedback boards you wish to make accessible to the public on your portal. Only selected boards will appear.
  4. Configure User Authentication for the Portal — In the "Public Portal" settings, go to "Authentication". Check "Allow Anonymous Feedback" if you want users to submit feedback without logging in. If unchecked, users will need to log in to submit feedback or interact with posts.
  5. Set Up a Custom Domain (Optional) — Under "Public Portal" settings, find "Custom Domain". Enter your desired custom domain (e.g., feedback.yourcompany.com) and follow the provided instructions to update your DNS records ( adding a CNAME record).
  6. Embed the Portal in Your Website (Optional) — Navigate to the "Embed" section within the "Public Portal" settings. Copy the provided JavaScript snippet or iframe code and paste this code into the HTML of your website where you want the feedback portal to appear.
  7. Configure SEO Settings — In the "Public Portal" settings, locate the "SEO" section. Enter a concise, descriptive Meta Title (under 60 characters) and a brief Meta Description (under 160 characters) for your portal.

Verify It Worked

Open your web browser and navigate to the default URL or your custom domain for the public feedback portal. Confirm that your logo and branding colors are correctly displayed, and that only the selected boards are visible. Attempt to submit feedback as both an anonymous user (when enabled) and a logged-in user to ensure authentication settings are correct. If embedded, verify the portal loads correctly on your website. Right-click on your portal page and view the page source to confirm the SEO meta title and description are present.

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