Use Settings > Customer portal to configure the portal's domain and presentation. Configure feedback boards and feedback privacy separately.

Set up the portal

  1. Open Settings > Customer portal.
  2. Review the portal domain and supported branding settings.
  3. Save changes and open the portal to check the result.

If you use a custom domain, follow the custom-domain setup instructions and verify the domain before sharing it.

Choose which feedback is public

Open Feedback > Boards and review each board's public or private visibility. A private board does not become public because its link is shared.

Open Feedback > Privacy to configure Hide subscriber login and Allow anonymous feedback. These are separate controls; hiding login does not automatically allow anonymous submissions.

Test the public portal while signed out. Check which boards and posts are visible and whether the submission flow matches the intended privacy settings.

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