Use a custom Help Center URL when you want customers to open your Userorbit Help Center from your own domain, such as https://help.example.com or.
Use a branded hostname or one base path as the public URL for your Userorbit Help Center.
Plan note Custom domains are included with Growth, Scale, and Enterprise. Help Center itself requires Scale or Enterprise, an active trial, or a workspace access override.
Set the URL
- Go to Settings → Help Center.
- Enter the complete Public help center URL.
- Save the workspace settings.
Configure DNS for a subdomain
Create a CNAME for the chosen hostname and point it toportal.userorbit.help. Keep the record DNS-only while verifying unless your infrastructure team has confirmed a compatible proxy setup.Configure a base path
DNS cannot route a path. For a URL such ashttps://example.com/help, configure your hosting or CDN to proxy that base path and all paths below it to the Userorbit Help Center origin.Verify
Return to Settings → Help Center after saving and run verification. The page shows Pending, Verified, or Failed. DNS changes may take time to propagate.Troubleshooting
Confirm the saved URL exactly matches the hostname or base path, the CNAME target isportal.userorbit.help, and a path proxy preserves the requested path.