Use a custom Help Center URL when you want customers to open your Userorbit Help Center from your own domain, such as https://help.example.com or https://example.com/support.
Before you start
Choose the exact public URL you want to use.
Make sure you can edit DNS or hosting rewrites for that domain.
Use HTTPS for the final customer-facing URL.
Set the public URL in Userorbit
Open Settings > Help Center in Userorbit.
Enter the full public route in Public help center URL.
Save the settings.
Userorbit accepts either a root URL, such as https://help.example.com, or one base path, such as https://example.com/support.
If you use a subdomain
For a URL like https://help.example.com, create a CNAME record at your DNS provider:
Type: CNAME
Name: help, or the subdomain you chose
Value:
portal.userorbit.help
DNS changes can take time to propagate. Many changes are visible within minutes, but some providers can take up to 72 hours.
If you use a path on your main site
DNS can only point a hostname. It cannot route a path like /support by itself.
For a URL like https://example.com/support, keep DNS on your main site and add a rewrite or proxy in your hosting/CDN layer. Route the configured path and everything below it to the Userorbit Help Center origin.
For example, route both:
/support/support/*
If your configured path is different, use that exact path instead.
Verify the setup
Open your configured public URL in a browser.
Open an article from the Help Center and confirm it stays under the configured URL.
Check the sitemap URL, such as
https://help.example.com/sitemap.xmlorhttps://example.com/support/sitemap.xml.Confirm the browser shows a valid HTTPS certificate.
Troubleshooting
If the domain does not load, confirm the CNAME value or hosting rewrite target.
If the homepage works but articles fail, make sure wildcard paths are also routed.
If a path-based setup fails, confirm your site proxy forwards the original path to Userorbit.
If HTTPS fails, check your DNS, CDN, or hosting certificate settings.