Plan access: Support Suite requires Scale or Enterprise, an active trial, or access explicitly enabled for your workspace.
Identify signed-in users so Support threads can be connected to the correct customer.
- Go to Settings > Channels > Email and locate the chat-identification settings.
- Enable the secure identification option.
- Store the provided secret only on your server.
- Generate the required identity value server-side.
- Pass the signed identity with the user's widget initialization data.
- Test with an account you control.
Never expose the signing secret in browser code, logs, tickets, or public repositories. Regenerate it if you believe it has been exposed.