Plan access: Support Suite requires Scale or Enterprise, an active trial, or access explicitly enabled for your workspace.
When a Support notification in Slack provides a reply action, you can respond without leaving Slack.
- Open the Support notification.
- Use the reply control provided with the notification.
- Write the customer-facing response.
- Send it.
- Confirm the reply appears in the related Userorbit thread.
Reply through the provided support action, not as an ordinary Slack message, unless the connected channel itself is the originating customer conversation. Check the destination before sending sensitive information.