Frequently asked questions about product tours
What types of tours can I create?
Userorbit supports dialogs, slideouts, pointers, beacons, banners, and multi-page tours. You can mix step types within a single tour — for example, start with a dialog, follow with a pointer that highlights a specific button, and end with a beacon.
How do I build a tour without writing code?
Use the Edit in App feature with the Userorbit Chrome extension. It opens your live application in a visual builder where you click on elements to attach tour steps. No CSS selectors needed — the extension captures them automatically.
Can I target tours to specific users?
Yes. In the Targeting tab of your tour, you can define rules based on user properties (e.g., plan is "free"), events (e.g., has performed "signup_completed"), or URL patterns (e.g., page contains "/dashboard"). Combine multiple rules with AND/OR logic.
How do I prevent a tour from showing too often?
Under Settings → Display, choose a frequency mode: Show Once Per User, Show Every Session, Show N Times (e.g., max 3 times), or Show After a Delay (e.g., 2 days after signup). You can also set a start and end date to run time-limited campaigns.
Why is my tour not showing up?
Common causes: the tour is still a draft (check Publish status), the user does not match targeting rules, the user already completed or dismissed the tour, the CSS selector for a step element changed, or the SDK is not installed correctly. Use the Preview button to test your tour before publishing.
Can I start a tour programmatically?
Yes. Call userorbit.startTour('tour-id') from your JavaScript code. This is useful when you want to trigger a tour in response to a user action, like after they click a "Take a tour" button or complete a specific workflow.
Can I edit a published tour without affecting live users?
Yes. Editing a published tour creates a draft revision. Your changes do not go live until you click Publish. Currently active users continue seeing the published version until you publish the revision.
How do I track tour performance?
Go to the tour and click the Analytics tab. You will see views, starts, completions, completion rate, and per-step drop-off analysis. This data helps you identify steps where users lose interest.