Account Management

Userorbit Pricing Model Reference

Userorbit offers flexible pricing plans designed to scale with your business, from individual users to large enterprises. This reference guide outlines the features of each plan, billing procedures, and how to manage your subscription.

Plans & Inclusions

  • Free Plan — Ideal for individuals and small teams getting started with user engagement.
    • Monthly Active Users (MAU) — up to 1,000 — Track and engage up to 1,000 unique users per month.
    • Product Tours — 1 active tour — Create and deploy one interactive product walkthrough.
    • Checklists — 1 active checklist — Design and deploy one step-by-step onboarding checklist.
    • Surveys — 1 active survey — Collect feedback with one customizable in-app survey.
    • Announcements — 1 active announcement — Publish one in-app announcement or changelog.
    • Data Retention — 30 days — Access your user engagement data for the past 30 days.
    • Basic Support — Access to documentation and community forums.
  • Pro Plan — Designed for growing teams requiring advanced features and higher limits.
    • Monthly Active Users (MAU) — up to 10,000 — Track and engage up to 10,000 unique users per month.
    • Product Tours — Unlimited — Create and deploy an unlimited number of product walkthroughs.
    • Checklists — Unlimited — Design and deploy an unlimited number of onboarding checklists.
    • Surveys — Unlimited — Collect feedback with an unlimited number of customizable in-app surveys.
    • Announcements — Unlimited — Publish an unlimited number of in-app announcements or changelogs.
    • Data Retention — 1 year — Access your user engagement data for the past year.
    • Priority Support — Faster response times and dedicated assistance.
    • Custom Branding — Remove Userorbit branding from your in-app experiences.
  • Enterprise Plan — Tailored for large organizations with specific needs for scale, security, and dedicated support.
    • Monthly Active Users (MAU) — Custom — Scalable MAU limits based on your organization's requirements.
    • All Pro Plan Features — Includes all features available in the Pro Plan.
    • Dedicated Account Manager — Personalized support and strategic guidance.
    • Service Level Agreement (SLA) — Guaranteed uptime and performance.
    • Advanced Security & Compliance — Custom security configurations and compliance certifications.
    • On-premise Deployment Options — Solutions for self-hosting Userorbit.
    • Custom Integrations — Bespoke integrations with your existing tech stack.

Billing & Subscription Management

Userorbit offers both monthly and annual billing cycles. Annual billing typically includes a discount compared to monthly payments.

Managing your Subscription

All subscription management, including upgrades, downgrades, and payment method updates, can be performed within the Userorbit Admin Panel.

  • Upgrade/Downgrade — Change your plan at any time via Settings > Billing. Upgrades are effective immediately, and downgrades take effect at the end of your current billing cycle.
  • Payment Methods — Add, update, or remove credit card information in Settings > Billing > Payment Methods.
  • Invoices & Billing History — View and download all past invoices and transaction history from Settings > Billing > Billing History.

Notes

  • Reaching Plan Limits — If you exceed your plan's Monthly Active User (MAU) limit, your in-app experiences (Tours, Checklists, Surveys, Announcements) will be paused until you upgrade to a higher plan or your MAU count falls below the limit in the next billing cycle. Feature-specific limits (e.g., active tours on the Free plan) will prevent the creation of new items beyond the limit until existing ones are deactivated or you upgrade.
  • Cancellation Policy — You can cancel your subscription at any time. Your plan will remain active until the end of your current billing period, after which it will not renew.

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