Add a customer support inbox to your Help Center so customers can manage support requests beside your documentation.
Enable the inbox
- Go to Settings > Help Center > Support inbox.
- Turn on Show support inbox.
- Choose the sign-in experience for your customers.
- Save the Help Center settings.
Customer experience
Customers open the account menu and choose Support requests. After signing in, they can create a request, view existing conversations, reply, close a request, and reopen it when more help is needed.
Authentication
The hosted inbox supports email magic-link sign-in or Customer Portal SSO. If SSO-only access is configured, customers are redirected through the portal sign-in flow.
When disabled
The inbox route is unavailable and returns a not-found response when Show support inbox is off.
Troubleshooting
- If customers cannot open the inbox, confirm Help Center and Support Suite access plus the enable toggle.
- If sign-in loops, verify the portal SSO configuration or test magic-link delivery.