Offer a support entry point in the public Help Center when customers need a human response.
Plan required Help Center is available on Scale and Enterprise, during an active trial, or when Help Center access is enabled for the workspace.

Plan access

The workspace needs access to both Help Center and Support Suite. Both are included with Scale and Enterprise and may be available during an active trial or workspace override.

Enable the inbox

  1. Go to Settings → Help Center.
  2. Find the support inbox option.
  3. Enable it and save.

Authentication

The hosted inbox can use email magic-link access or Customer Portal SSO, depending on workspace configuration. Test signed-out and signed-in flows before sharing the URL.

Verify

Open the public Help Center, start a test conversation, and confirm it appears in the Support inbox. Disable the option if you do not have an active support workflow.

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