Offer a support entry point in the public Help Center when customers need a human response.
Offer a support entry point in the public Help Center when customers need a human response.
Plan required Help Center is available on Scale and Enterprise, during an active trial, or when Help Center access is enabled for the workspace.
Plan access
The workspace needs access to both Help Center and Support Suite. Both are included with Scale and Enterprise and may be available during an active trial or workspace override.
Enable the inbox
- Go to Settings → Help Center.
- Under Support inbox, turn on Show support inbox.
- Select Save.
Authentication
Under Authentication, use Allow sign in with magic link to control email sign-in links. Single sign-on (SSO) configured in Settings → Customer Portal also applies to the Help Center inbox. Test signed-out and signed-in flows before sharing the URL.
Verify
Open the public Help Center, start a test conversation, and confirm it appears in the Support inbox. Disable the option if you do not have an active support workflow.