Use multiple questions when a single answer would leave out information you need. Each question should have a clear purpose.
Use multiple questions when a single answer would leave out information you need. Each question should have a clear purpose.
Add the questions
- Open the survey and select Questions.
- Add a question and choose its type.
- Enter the question and any answer choices.
- Repeat for the remaining questions.
- Preview the full sequence.
You can use Message, Text Input, Multi choice - Single Option, Multi choice - Multiple Option, Rating and Buttons. A survey does not have to begin with a rating question.
Use a Message step for context or a closing message. Use a text question when users need to explain an answer. Set required answers only where they are necessary.
Check design and targeting
Review Design, then configure Targeting. Choose Show once or Show every time, the manual or event-based start, and the audience.
Preview the survey on the screen sizes your users use. Confirm that the choices are readable and the final step is clear.
Read the responses
After users respond, review individual answers alongside starts, completions and the step funnel. A high completion rate does not by itself show that the questions produced useful answers.