Every published support workflow records its runs. The run log shows what triggered the workflow, its current status, and the result of each step so you can verify automation behavior and diagnose failures.
Review run history
- Go to Settings > Workflows and open a workflow.
- In the right panel, select Workflow runs.
- Open a run to view its trigger, start time, triggering teammate when available, and status.
- Review the step-by-step log and any error message.
- Select Open thread for runs tied to a support conversation.
Run statuses
- Running — steps are still executing.
- Waiting — a wait block has paused the workflow.
- Completed — all connected steps finished.
- Failed — a step could not complete; open the run for the error.
- Cancelled — a wait cancel rule or another cancellation condition ended the remaining path.
Troubleshooting
- If there are no runs, confirm the workflow is published and its trigger matches the event you tested.
- If a run stops at a condition, check the field, operator, values, and whether rules use all or any.
- If a run remains waiting, review its duration and cancel rules.
- If an action fails, verify referenced teammates, labels, Slack channels, message content, or HTTP URL still exist and are accessible.
- After editing, select Publish changes; saved draft changes do not affect the published workflow until they are published.