Use workflow runs to see which blocks ran and why a run waited, stopped, or failed.
Plan access: Support Suite requires Scale or Enterprise, an active trial, or access explicitly enabled for your workspace.
Use workflow runs to see which blocks ran and why a run waited, stopped, or failed.
- Open Settings → Workflows and select the support workflow.
- Open Workflow runs in the builder.
- Select a run to expand it.
- Review its status, start time, block labels, and any displayed reason or error.
- Select Open thread to inspect the related conversation when the run has one.
- Correct the workflow or source data, save and publish the change, then create a new controlled test.
Interpret the result
| Result | What to check |
|---|---|
| No run | Whether the workflow is published and the configured trigger actually occurred. |
| Waiting | The wait duration and its cancellation rules. Waiting is not itself a failure. |
| Cancelled or skipped | The reason shown beside the affected block. |
| Failed | The first failing block, required configuration, connected service, and displayed error. |
| Completed | Check the intended result in the conversation or destination. |
Changing a draft does not publish the change. Use Publish changes when you are ready for the revised published workflow to run.