Plan access: Support Suite requires Scale or Enterprise, an active trial, or access explicitly enabled for your workspace.
Workflow runs show whether an automation started and where it succeeded or failed.
- Open Support workflow settings.
- Select the workflow.
- Open its runs or activity.
- Select a run.
- Review the trigger, conditions, waits, actions, and any error shown.
- Correct the workflow or source data.
- Test again with a controlled thread.
If a workflow did not start, check the trigger and conditions first. If it stopped mid-run, inspect the first failed action and its required configuration.