Thinking about switching from Usersnap to Userorbit? This guide covers what changes, how to prepare your data, and what the migration process looks like.
How Usersnap compares to Userorbit
Usersnap provides visual bug reporting and feedback widgets. Userorbit offers structured feedback alongside product tours, checklists, surveys, and roadmaps.
How to export your data from Usersnap
In Usersnap, go to Project Settings → Export to download your feedback items and screenshots as CSV or JSON.
How your data maps to Userorbit
Usersnap feedback → Userorbit feedback items. Usersnap screenshots → preserved as feedback attachments. Usersnap projects → Userorbit feedback boards.
Migration process
Create your Userorbit workspace — Sign up at app.userorbit.com if you have not already.
Export your Usersnap data — Use the export instructions above to download your data.
Review your export — Check that the export contains everything you need. Note any custom fields, tags, or configurations you want preserved.
Send us your export — Share your exported files with our team. We will map, import, and set up your Userorbit workspace to match your Usersnap configuration.
Review and go live — We will walk you through the imported workspace. Review everything, make adjustments, and switch over when you are ready.
Need help? Contact our support team — we have helped teams migrate from Usersnap before and will guide you through every step.