Thinking about switching from Userback to Userorbit? This guide covers what changes, how to prepare your data, and what the migration process looks like.
How Userback compares to Userorbit
Userback focuses on visual feedback and bug reporting with annotated screenshots. Userorbit provides broader feedback management alongside product tours, checklists, surveys, and roadmaps.
How to export your data from Userback
In Userback, go to Settings → Export to download your feedback items, screenshots, and user data as CSV.
How your data maps to Userorbit
Userback feedback → Userorbit feedback items. Userback screenshots → can be attached to feedback items. Userback projects → Userorbit feedback boards.
Migration process
Create your Userorbit workspace — Sign up at app.userorbit.com if you have not already.
Export your Userback data — Use the export instructions above to download your data.
Review your export — Check that the export contains everything you need. Note any custom fields, tags, or configurations you want preserved.
Send us your export — Share your exported files with our team. We will map, import, and set up your Userorbit workspace to match your Userback configuration.
Review and go live — We will walk you through the imported workspace. Review everything, make adjustments, and switch over when you are ready.
Need help? Contact our support team — we have helped teams migrate from Userback before and will guide you through every step.