Thinking about switching from Gainsight PX to Userorbit? This guide covers what changes, how to prepare your data, and what the migration process looks like.
How Gainsight PX compares to Userorbit
Gainsight PX is an enterprise product experience platform. Userorbit offers a more accessible alternative with product tours, checklists, surveys, feedback, and AI agents without the enterprise complexity.
How to export your data from Gainsight PX
In Gainsight PX, go to Engagements → Export to download your product tours, guides, and analytics data. User engagement data can be exported from the Analytics section.
How your data maps to Userorbit
Gainsight PX Engagements → Userorbit product tours and checklists. Gainsight PX segments → Userorbit user segments and targeting rules. Gainsight PX analytics → Userorbit analytics dashboards.
Migration process
Create your Userorbit workspace — Sign up at app.userorbit.com if you have not already.
Export your Gainsight PX data — Use the export instructions above to download your data.
Review your export — Check that the export contains everything you need. Note any custom fields, tags, or configurations you want preserved.
Send us your export — Share your exported files with our team. We will map, import, and set up your Userorbit workspace to match your Gainsight PX configuration.
Review and go live — We will walk you through the imported workspace. Review everything, make adjustments, and switch over when you are ready.
Need help? Contact our support team — we have helped teams migrate from Gainsight PX before and will guide you through every step.