Thinking about switching from Fider to Userorbit? This guide covers what changes, how to prepare your data, and what the migration process looks like.
How Fider compares to Userorbit
Fider is an open-source feedback tool you self-host. Userorbit is a fully managed SaaS platform that adds tours, checklists, surveys, analytics, and AI agents on top of feedback management.
How to export your data from Fider
Fider is self-hosted. Export your data from the Site Settings → Export page in your Fider admin panel. This generates a ZIP with JSON files containing posts, votes, and tags.
How your data maps to Userorbit
Fider posts → Userorbit feedback items. Fider tags → Userorbit labels. Fider statuses → Userorbit feedback statuses. No ongoing server maintenance.
Migration process
Create your Userorbit workspace — Sign up at app.userorbit.com if you have not already.
Export your Fider data — Use the export instructions above to download your data.
Review your export — Check that the export contains everything you need. Note any custom fields, tags, or configurations you want preserved.
Send us your export — Share your exported files with our team. We will map, import, and set up your Userorbit workspace to match your Fider configuration.
Review and go live — We will walk you through the imported workspace. Review everything, make adjustments, and switch over when you are ready.
Need help? Contact our support team — we have helped teams migrate from Fider before and will guide you through every step.