Thinking about switching from Delighted to Userorbit? This guide covers what changes, how to prepare your data, and what the migration process looks like.
How Delighted compares to Userorbit
Delighted focuses on NPS and CSAT surveys. Userorbit provides surveys alongside product tours, checklists, feedback, roadmaps, and announcements — a complete product experience platform.
How to export your data from Delighted
In Delighted, go to Settings → Export to download your survey responses, NPS scores, and contact data as CSV.
How your data maps to Userorbit
Delighted NPS surveys → Userorbit NPS surveys. Delighted CSAT → Userorbit CSAT surveys. Delighted contacts → Userorbit contacts with properties.
Migration process
Create your Userorbit workspace — Sign up at app.userorbit.com if you have not already.
Export your Delighted data — Use the export instructions above to download your data.
Review your export — Check that the export contains everything you need. Note any custom fields, tags, or configurations you want preserved.
Send us your export — Share your exported files with our team. We will map, import, and set up your Userorbit workspace to match your Delighted configuration.
Review and go live — We will walk you through the imported workspace. Review everything, make adjustments, and switch over when you are ready.
Need help? Contact our support team — we have helped teams migrate from Delighted before and will guide you through every step.