How to use User Profiles

User profiles, shown as contacts in Userorbit, help you understand who is using your product and what they have done. A profile can include identifying details, custom attributes, events, feedback, survey responses, and engagement history.

Open a profile

Go to Contacts in the Userorbit dashboard.
Search or filter for the person you want to inspect.
Open the contact to review their details and activity.

What to check

Identity: name, email, and any user ID sent from your application.
Properties: plan, role, company, signup date, or other attributes you pass to Userorbit.
Activity: product events and recent interactions.
Feedback and responses: submitted feedback, survey answers, and related engagement.

Keep profiles accurate

For logged-in users, initialize the SDK with stable identity fields so Userorbit can connect activity to the right person:

import userorbit from "userorbit-js";

userorbit.init({
  accountId: "YOUR_ACCOUNT_ID",
  userId: "USER_ID_FROM_YOUR_APP",
  email: "person@example.com",
  name: "Jane Doe",
  attributes: {
    "user.role": "admin",
    "user.plan": "pro"
  }
});

Use profiles when you need context before replying to feedback, reviewing survey responses, or checking whether a user matches a targeting rule.

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