Starting a conversation
Open the AI assistant from the sidebar or the floating icon in the bottom-right corner of your workspace. Type your request in the message box and press Enter. The assistant will respond in the same panel, and you can continue the conversation by sending follow-up messages.
Every conversation is saved automatically. You can return to it later from the conversation list.
Using context
The assistant is context-aware. When you open it from a specific page — a feedback item, a help center article, an announcement draft — it automatically includes that item as context for your conversation. This means you can ask questions like "Rewrite this article for a beginner audience" without pasting the article content yourself.
To manually add context, mention the item by name or paste a link in your message. The assistant will fetch the relevant details.
Getting content suggestions
Ask the assistant to generate content by describing what you need:
- "Write a changelog entry for the new export feature"
- "Draft a response to this feedback"
- "Create an announcement about our upcoming maintenance window"
The assistant will produce a draft you can review, edit, or apply directly. If the draft is not quite right, tell the assistant what to change — it will revise based on your feedback.
Choosing a model
You can select which AI model powers the assistant's responses. Click the model selector at the top of the chat panel to see available options. Different models offer trade-offs between speed, cost, and quality. For quick tasks, a faster model may be sufficient. For nuanced content, choose a more capable model. See How to select AI models for detailed guidance.
Managing conversations
Use the conversation list to browse, resume, or delete past conversations. Each conversation retains its full history, so you can pick up exactly where you left off. To start fresh, click New conversation.
If a conversation has grown long and the assistant seems to lose track of earlier context, starting a new conversation and re-stating your goal can help.
Tips for better results
- Be specific. Instead of "Write something about the update," try "Write a two-paragraph changelog entry about the new CSV export feature, aimed at non-technical users."
- Iterate. Treat the first response as a starting point. Ask for revisions — change the tone, shorten it, add examples.
- Provide examples. If you have a preferred style, paste a sample and say "Match this tone."
- Use guidance. Set up agent guidance with your product context and tone preferences so every conversation starts with the right foundation.