How to create a help article

Create a Help Center article as a draft, review it in context, and publish it when it is ready for customers.

Plan required Help Center is available on Scale and Enterprise, during an active trial, or when Help Center access is enabled for the workspace.

Create a draft

1. Go to Help Center.
2. Select New article.
3. Enter a task-focused title and body.
4. Assign the article to the appropriate collection.
5. Save the draft.

Review

Check prerequisites, plan callouts, numbered steps, links, code, screenshots, and troubleshooting. Preview the public rendering.

Publish

Select Publish when the article is approved. Published articles appear in the public Help Center; drafts do not.

Maintain

Update published content when the product changes. Use version history when you need to compare or restore earlier content.